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Troubleshooting Morton Water Treatment Systems
FAQ    I    Troubleshooting Guide    I    Electronic Diagnostics    I    Manual Diagnostics

Here are some answers to frequently asked questions, more answers can be found in your Morton Water Treatment System manual! Need help troubleshooting? Call 1-888-64WATER (1-888-649-2837).

This list of common solutions may be your answer!

  • The bypass valve is in bypass.
  • A leaking toilet or sink will waste many gallons of water that a demand unit water meter will not count.
  • Salt bridged. Break with broom handle
  • Very low water pressure.
  • Valve drain hose too small, or raised higher than 8 feet above floor level.
  • Iron or sediment fouled resin.
  • Demand unit programmed to wrong model code or hardness setting.
  • Hot water used during regeneration time.
  • Unit in vacation setting.
  • Too few regenerations programmed on a solid state or mechanical unit.
  • Fuse or circuit breaker blown.
  • Transformer plugged into a switched outlet or basement light.
  • Unit plumbed in backwards.
  • Water hardness changing.
  • Unit is losing resin, or resin is breaking down from too much chlorine contact over time.
  • Softener sized too small for application.
  • Soft water plumbed to outside sill cocks.
  • Water hardness to high for model size.
  • No salt in unit.
  • Leak by riser pipe o-ring.

1. How Much water should be standing in the salt storage tank?

2 to 5 inches of water at the bottom of the salt storage tank is normal.

2. What is a salt bridge and how do I remove it?

Sometimes, a hard crust or salt bridge forms in the brine tank and leaves a hollow area below the salt in your water softener. It is usually caused by high humidity or the wrong kind of salt. When the salt bridges, an empty space forms between the water and the salt. Then, salt will not dissolve in the water to make brine. Without brine, the resin bed does not regenerate and you will have hard water.

If the storage tank is full of salt, it is hard to tell if you have a salt bridge. Salt is loose on top, but the bridge is under it. Take a broom handle, or like tool, and push it straight down into the salt. If a hard object is felt, it's most likely a salt bridge. Carefully push into the bridge in several places to break it. DO NOT use any sharp or pointed objects as you may puncture the tank.


3. What happens if the power goes out?

Morton Water Treatment Systems have a built in battery that will keep your settings for up to 8 hours. After 8 hours you may need to reprogram. Visit the Electronic Programming page of System for your model: MSS20B    I    MSD27B    I    MSD30D    I    MSD34C    I    MSD45E    I    MCWF

4. How much water will be used during a recharge?

It will discharge approximately 40 gallons to the drain during a recharge. Visit Service Cycle Info for flow rates.

5. How long does a recharge take and when will it recharge?

The regeneration cycle will take approximately 103 minutes but may take longer depending on the settings. It is factory set to recharge on Monday, Wednesday and Saturday at 2:00 am but these settings are adjustable to meet your needs. Visit Service Cycle Info for cycle times and the regeneration table.

6. How much salt will it use during a recharge?

It will use .9 pounds of salt per minute of fill time. Depending on your water usage, the Morton System Saver Water Softener will use between 2 1/2 and 7 lbs. of salt per regeneration.


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