Troubleshooting
Morton Water Treatment Systems
Here are some answers to frequently asked questions,
more answers can be found in your Morton Water Treatment System
manual! Need
help troubleshooting? Call 1-888-64WATER (1-888-649-2837).
This list of common
solutions may be your answer!
- The bypass valve is in bypass.
- A leaking toilet or sink will waste
many gallons of water that a demand unit water meter will
not count.
- Salt
bridged. Break with broom handle
- Very low water pressure.
- Valve drain hose too small, or raised
higher than 8 feet above floor level.
- Iron or sediment fouled resin.
- Demand unit programmed to wrong
model code or hardness setting.
- Hot water used during regeneration
time.
- Unit in vacation setting.
- Too few regenerations programmed
on a solid state or mechanical unit.
- Fuse or circuit breaker blown.
- Transformer plugged into a switched
outlet or basement light.
- Unit plumbed in backwards.
- Water hardness changing.
- Unit is losing resin, or resin is
breaking down from too much chlorine contact over time.
- Softener sized too small for application.
- Soft water plumbed to outside sill
cocks.
- Water hardness to high for model
size.
- No salt in unit.
- Leak by riser pipe o-ring.
1. How Much water should be
standing in the salt storage tank?
2 to 5 inches of water at the bottom of the
salt storage tank is normal.
2.
What is a salt bridge and how do I remove it?
 Sometimes,
a hard crust or salt bridge forms in the brine tank and leaves
a hollow area below the salt in your water softener. It is
usually caused by high humidity or the wrong kind of salt.
When the salt bridges, an empty space forms between the water
and the salt. Then, salt will not dissolve in the water to
make brine. Without brine, the resin bed does not regenerate
and you will have hard water.
If
the storage tank is full of salt, it is hard to tell if you
have a salt bridge. Salt is loose on top, but the bridge is
under it. Take a broom handle, or like tool, and push it straight
down into the salt. If a hard object is felt, it's most likely
a salt bridge. Carefully push into the bridge in several places
to break it. DO NOT use any sharp or pointed objects
as you may puncture the tank.
3. What happens if the power
goes out?
Morton Water Treatment
Systems have a built in battery that will keep your settings
for up to 8 hours. After 8 hours you may need to reprogram.
Visit the Electronic Programming page of System Saver.com
for your model:
4. How much water will be used
during a recharge?
It will discharge approximately
40 gallons to the drain during a recharge. Visit Service
Cycle Info for flow rates.
5. How long does a recharge
take and when will it recharge?
The regeneration cycle will
take approximately 103 minutes but may take longer depending
on the settings. It is factory set to recharge on Monday,
Wednesday and Saturday at 2:00 am but these settings are adjustable
to meet your needs. Visit Service
Cycle Info for cycle times and the regeneration table.
6. How much salt will it use
during a recharge?
It will use .9 pounds of salt
per minute of fill time. Depending on your water usage, the
Morton System Saver Water Softener will use between 2 1/2
and 7 lbs. of salt per regeneration. |
