1. What type of salt should be used in my WindsorTM System SaverTM Water Softener?
We recommend using Windsor® System Saver® Pellets to maintain the efficiency of your WindsorTM System SaverTM Water Softener. DO NOT use rock, block, granulated or ice cream making salts as they have dirt and sediment that may stop the softener from working properly.
2. How much sodium will be added to my drinking and/or cooking water?
The amount of sodium added to the water is dependent upon the hardness of the water being softened.
Example: if the water hardness is 20 grains per gallon, the softener will add 150 milligrams of sodium to each quart of water. That is equivalent to eating one slice of white bread a day.
3. Will a softener harm a septic system?
- The normal salt content found in unsoftened water is less than ideal for bacterial growth. The addition of sodium to the system was found to bring the bacterial environment closer to the optimal range.
- The volume of softener wastes are added to the septic tank slowly and are not of sufficient volume to cause any deleterious hydraulic load problems in septic tank systems. Water softener regeneration wastes not only should not interfere with septic tank system drain field soil percolation, but may actually improve soil percolation.
Research was done at the University of Wisconsin and the National Sanitation Foundation (NSF) has shown several findings:
4. Can I use Potassium Chloride in my water softener?
Yes. Potassium chloride can be used in place of water softener salt, though you may have to adjust the fill time. As a result more potassium chloride may have to be used than salt. Potassium chloride is generally more expensive than salt. Call 1-866-725-9662 for advice.
5. How Much water should be standing in the salt storage tank?
2 to 5 inches of water at the bottom of the salt storage tank is normal.
6. What is a salt bridge and how do I remove it?
A salt bridge is a hollow area below the salt in your water softener. Visit the Salt Bridge Page or consult your Installation/Operation Manual (page 25) for instruction on how to break the salt bridge.
7. Where can my WindsorTM System SaverTM Water Softener be drained?
It can be drained into a laundry tub, standpipe or floor drain. Visit the Drainage Page or consult the Installation/Operation Manual (page 11) for complete instructions and always follow local plumbing codes.
8. What happens if the power goes out?
The WindsorTM System SaverTM Water Softeners have a built in battery that will keep your settings for up to 8 hours. After 8 hours you may need to reprogram. Visit the Electronics Programming Page or consult your Installation/Operation Manual (page 18) for proper timer setting instructions.
9. Can a WindsorTM System SaverTM Water Softener be installed outside?
Yes, providing as it is protected from the elements, such as rain, freezing temperatures and direct sunlight. An optional weather cover is available for outside installations. It is available by calling 1-866-725-9662.
10. Is it a problem if I install a water softener that has a larger capacity than I really need?
No, In fact, there may be savings in salt and the total number of regeneration cycles in a larger unit.
11. How much water will be used during a recharge?
It will discharge approximately 40 gallons to the drain during a recharge. Visit the Flow Rate Page or consult your Installation/Operation Manual (page 6) for flow rates.
12. Can I install the WindsorTM System SaverTM Water Softener myself?
Yes, you can install it yourself with our "No Sweat" compression fittings and flexible connectors. You must have some plumbing knowledge. Visit the No Sweat Page or consult your Installation/Operation Manual (pages 6-17). Always follow local plumbing and electrical codes when installing a WindsorTM System SaverTM water softener.
13. How long does a recharge take and when will it recharge?
The regeneration cycle will take approximately 103 minutes but may take longer depending on the settings. It is factory set to recharge on Monday, Wednesday and Saturday at 2:00 am but these settings are adjustable to meet your needs. Visit the Service Information Page, MSD27B Regeneration Table Page or consult your Installation/Operation Manual (page 6) for cycle times, and the regeneration table (page 21).
14. How much salt will it use during a recharge?
It will use .9 pounds of salt per minute of fill time. Depending on your water usage, the WindsorTM System SaverTM Water Softener will use between 2 1/2 and 7 lbs. of salt per regeneration.
15. What is the warranty on the WindsorTM System SaverTM Water Softeners?
For a period of ten years from date of purchase, the salt storage tank and the fiberglass mineral tank will not rust, corrode, leak, burst or in any other manner fail to perform their proper function.
For a period of 1 year after installation, all other parts will be free of defects in material and workmanship and will perform their proper functions.
Labor is not covered by this warranty. Visit the Warranty Page or consult your Installation/Operation Manual (page 31) for further details.
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