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Troubleshooting Guide
Below are troubleshooting charts with causes and solutions for common water softener problems.
Need help troubleshooting?
Tools needed for most repairs:
- 5/16 Hex Driver
- Phillips Screwdriver
- Needle-nose Pliers
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PROBLEM:
No soft water.
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POSSIBLE CAUSES
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SOLUTIONS
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REPAIR
KIT(S)
NEEDED
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1.
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No salt in the storage tank.
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Refill with Windsor® System Saver® Pellets.
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None
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Use "Recharge Now" feature.
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None
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PROBLEM:
No soft water timer display blank.
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POSSIBLE CAUSES
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SOLUTIONS
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REPAIR
KIT(S)
NEEDED
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1.
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Transformer unplugged at wall outlet, or power cable disconnected, transformer OR power cord defective.
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Check for loss of power and correct. Reset timer and use the "Recharge Now" feature.
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Power Supply Kit
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2.
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Fuse blown circuit breaker popped, or circuit switched off.
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Replace fuse, reset circuit breaker, or switch circuit on and use the "Recharge Now" feature.
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None
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3.
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Timer control board defective.
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Use the "Vacation" feature to return the softener to soft water position. Use the "Recharge Now" feature.
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Electronic Control Board Kit
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PROBLEM:
"VAC" flashing in display
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POSSIBLE CAUSES
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SOLUTIONS
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REPAIR
KIT(S)
NEEDED
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1.
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Time in Vacation ("VAC") position.
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Use the "Vacation" feature to return the softener to soft water position. Use the "Recharge Now" feature.
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None
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PROBLEM:
No soft water, salt level not dropping
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POSSIBLE CAUSES
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SOLUTIONS
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REPAIR
KIT(S)
NEEDED
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1.
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Salt in storage tank bridged.
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Break salt bridge.
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None
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2.
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Manual bypass valve(s) in bypass position.
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Pull out stem in single bypass to service.
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None
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3.
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No regeneration set on timer.
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Select and program a regeneration schedule. Use the "Recharge Now" feature. See pages 19-22 of the manual for further instructions.
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None
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PROBLEM:
No soft water, salt storage tank full of water, water running to the drain while unit is in the soft water cycle.
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POSSIBLE CAUSES
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SOLUTIONS
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REPAIR
KIT(S)
NEEDED
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1.
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Dirty, plugged or damaged nozzle and venturi.
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Take apart, clean and inspect nozzle and venturi.
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Nozzle Kit
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2.
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Inner valve defect causing leak.
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Replace Seals and rotor.
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Rotor Seal Kit
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3.
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Valve drain hose plugged.
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Hose must not have any kinks, sharp bends or any water flow blockage.
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None
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4.
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Low or high system water pressure (low pressure may disrupt brine draw during recharge, high pressure may cause inner parts failure).
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If pressure is low, increase well pump output to a minimum 20 psi. If daytime pressure is over 100 psi, add a pressure reducing valve in the supply pipe to the softener.
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None
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5.
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Brine valve float kit dirty or defective.
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Clean brine or replace valve float kit assembly.
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Float Kit
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6.
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Leak between valve and resin tank assembly.
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Replace tank valve O-rings.
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Tank/Valve
O-Ring Kit
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PROBLEM:
Water is hard sometimes.
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POSSIBLE CAUSES
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SOLUTIONS
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REPAIR
KIT(S)
NEEDED
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1.
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Time setting wrong.
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Check and change time setting.
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None
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2.
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Regeneration too few.
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See regeneration chart for correct settings.
MSD27B 
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None
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3.
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More water being used.
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See regeneration chart for correct settings.
MSD27B
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None
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4.
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Hot water being used when softener is regenerating.
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Avoid using hot water while the softener is regenerating as the water heater will fill with hard water. Check timer for correct settings.
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None
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5.
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Possible increase in water hardness.
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Test the raw water for hardness and iron, and program the timer accordingly.
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None
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6.
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Leaking faucet or toilet valve. Excessive water usage.
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A small leak will waste hundreds of gallons of water in a few days. Fix all leaks and always fully close faucets.
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None
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PROBLEM:
Resin in household plumbing, resin tank leaking.
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POSSIBLE CAUSES
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SOLUTIONS
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REPAIR
KIT(S)
NEEDED
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1.
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Crack in distributor or riser tube.
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Replace resin tank assembly.
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Resin Tank Assembly Kit
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PROBLEM:
Salt storage tank leaking.
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POSSIBLE CAUSES
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SOLUTIONS
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REPAIR
KIT(S)
NEEDED
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1.
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Crack in brine tank.
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Replace salt storage tank assembly.
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Salt Storage Tank Assembly Kit
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PROBLEM:
Motor stalled or clicking.
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POSSIBLE CAUSES
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SOLUTIONS
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REPAIR
KIT(S)
NEEDED
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1.
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Motor defective or inner valve defect causing high torque on motor.
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Replace rotor/seal.
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Rotor-Seal Kit
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Replace motor and switch.
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Motor/Switch Kit
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PROBLEM:
Error code E1, E2, E3 or E4 appears.
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POSSIBLE CAUSES
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SOLUTIONS
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REPAIR
KIT(S)
NEEDED
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1.
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Wiring harness or connection to position switch.
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Replace wiring harness or connection to position switch.
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Motor/Switch Kit
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2.
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Switch.
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Replace switch.
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Motor/Switch Kit
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3.
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Valve defect causing high torque.
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Replace rotor seal.
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Rotor/Seal Kit
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4.
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Motor inoperative.
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Replace motor.
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Rotor/Seal Kit
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Procedure for removing error code from faceplate:
- Unplug transformer
- Correct defect
- Plug in transformer.
- Wait for 6 minutes.
The error code will return if the defect was not corrected. Press and hold the VAC/RCHG button for 3 seconds as an alternative way to clear an error code. |
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PROBLEM:
Error code E5 appears.
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POSSIBLE CAUSES
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SOLUTIONS
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REPAIR
KIT(S)
NEEDED
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1.
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Faceplate.
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Replace electronic control board.
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Electronic Control Board Kit
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Procedure for removing error code from faceplate:
- Unplug transformer
- Correct defect
- Plug in transformer.
- Wait for 6 minutes.
The error code will return if the defect was not corrected. Press and hold the VAC/RCHG button for 3 seconds as an alternative way to clear an error code. |
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