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Windsor System Saver Water Softeners

Troubleshooting Guide
No Brine Draw
VALVE NOT WORKING
Salt Bridge

MAINTENANCE
TROUBLESHOOTING
PARTS OF A WATER SOFTENER
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Valve Not Working

Problem:

  • Water running to drain
  • Brine tank overflowing
  • Motor stalled
  • Water leaking from valve

Solution:

1. Before you start to service a valve, make sure it is in the service position. Place bypass valve in bypass to shut off water. Loosen 3 of 5 hex screws at top back of valve. This will relieve pressure in the softener.

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2. If water is running to drain in service, if brine tank is overflowing, or the motor is not turning the valve (valve stuck):

    a. Remove the 5 hex screws from the top of the valve and carefully remove the cover.

    b. Replace the seal kit parts #9 through #12. Be sure wear strip (#9) is placed on top of rubber seal (#10).

    c. Inspect the rotor for wear, scratches or cracks, and replace if needed.

    d. Check all o-rings for wear, cuts, flat spots, proper positioning, etc., and replace as needed.

    e. Install the valve cover and 5 screws.

3. Turn the water on and check to see if failure is corrected.

4. If water is leaking from the top of the valve, or between #3 and #14, replace o-rings 4, 5 and 8. Turn water on and check again for leaks.

5. If the brine tank is overfilling, with little or no water flow from the valve drain hose during regeneration, check flow plug #1, drain elbow #2, and the valve drain hose for obstruction.

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