PRODUCTS
Water Softeners
Whole Home Filtration
How To Choose
Warranty Information
Benefits of a Softener
How Softeners Work
Interactive Animation
Softener FAQ

MAINTENANCE
View Animation
Common Maintenance
Troubleshooting
Parts & Accessories
Morton Salt Products

INSTALLATION
System Requirements
Installing Your Softener
Electronics Programming
About Your Plumbing

WATER FACTS
Water Facts
About Hard Water
About Sodium & Water
Testing Your Water
Water Conservation
Water Terms Glossary

Troubleshooting Morton Water Treatment Systems
FAQ    I    Troubleshooting Guide    I    Electronic Diagnostics    I    Manual Diagnostics

The faceplate has a self-diagnostic function for the electrical system (except input power), it monitors electronic components and circuits for correct operation. If a malfunction occurs, an error code appears in the faceplate display. The Error Code Chart shows the error codes that could appear, and the possible defects for each code.

While an error code appears in the display, all faceplate buttons are inoperable except the SET button. SET remains operational so the service person can perform the Manual Advance Diagnostics below to further isolate the defect.

Problem: Error code E1, E2, E3 or E4 appears.

	POSSIBLE CAUSES	SOLUTIONS	REPAIR KIT(S) NEEDED
1.	Wiring harness or connection to position switch.	Replace wiring harness or connection to position switch.	Motor/Switch Kit
2.	Switch.	Replace switch.	Motor/Switch Kit
3.	Valve defect causing high torque.	Replace rotor seal.	Rotor/Seal Kit
4.	Motor inoperative.	Replace motor.	Rotor/Seal Kit

Procedure for removing error code from faceplate:

1. Unplug transformer
2. Correct defect
3. Plug in transformer.
4. Wait for 6 minutes.

The error code will return if the defect was not corrected. Press and hold the VAC/RCHG button for 3 seconds as an alternative way to clear an error code.

Problem: Error code E5 appears.

	POSSIBLE CAUSES	SOLUTIONS	REPAIR KIT(S) NEEDED
1.	Faceplate.	Replace electronic control board.	Electric Control Board Kit

Procedure for removing error code from faceplate:

1. Unplug transformer
2. Correct defect
3. Plug in transformer.
4. Wait for 6 minutes.

The error code will return if the defect was not corrected. Press and hold the VAC/RCHG button for 3 seconds as an alternative way to clear an error code.